If you are unhappy with your order or have ordered the wrong size, you can of course return it to us. We want to offer an excellent service and grant you an extra long right of withdrawal of 30 days.
If you have accidentally selected the wrong size or the product does not meet your expectations, we offer you the option of returning it within 30 days. For your convenience, you can create the return label yourself. To do this, visit our returns portal from GLS.
If you are unhappy with your order or have ordered the wrong size by mistake, you can of course return it to us. We want you to be one hundred percent satisfied, which is why we grant you an extra long right of withdrawal of 30 days if you are not satisfied.
For returns, please pack the goods carefully and send them to the address below:
GOOD WILHELM
RETOURNS
Neumann-Reichardt-Str. 27-33, House 5
22041 Hamburg
Hamburg, Germany
For returns from third countries (non-EU), write the subject: "Return of goods" on the outside of the return shipment and enclose a copy of the invoice so that German customs can track that the shipment is being returned and is not an import.
Did you accidentally select the wrong color or do you simply want to choose a different color? No problem! Please do not hesitate to contact us immediately. You can reach us at any time at [email protected]. We will be happy to assist you and help you to make the desired exchange as quickly and easily as possible.
We will do our best to refund you the purchase price of the returned goods as quickly as possible. The average processing time is 7-10 working days.
If you have paid in advance, please provide us with your bank details when canceling your order. For transfers abroad we need the IBAN and BIC. If you have paid via PayPal or Amazon Pay, the purchase amount will be credited to your payment account.
The warranty period for our products is 24 months and begins with the delivery of the goods. This does not apply to damage caused by natural wear and tear or improper use.
Falls du mit deiner Bestellung unzufrieden bist oder eine falsche Größe bestellt hast, kannst du diese selbstverständlich an uns zurückschicken. Wir wollen einen exzellenten Service anbieten und gewähren dir ein extra langes Rückgaberecht von 30 Tagen.
If you are unhappy with your order or have ordered the wrong size by mistake, you can of course return it to us. We want you to be one hundred percent satisfied, which is why we grant you an extra long right of withdrawal of 30 days if you are not satisfied.
If you have accidentally selected the wrong size or the product does not meet your expectations, we offer you the option of returning it within 30 days. For your convenience, you can create the return label yourself. To do this, visit our returns portal from GLS.
For returns, please pack the goods carefully and send them to the address below:
GOOD WILHELM
RETOURNS
Neumann-Reichardt-Str. 27-33, House 5
22041 Hamburg
Hamburg, Germany
For returns from third countries (non-EU), write the subject: "Return of goods" on the outside of the return shipment and enclose a copy of the invoice so that German customs can track that the shipment is being returned and is not an import.
We will do our best to refund you the purchase price of the returned goods as quickly as possible. The average processing time is 7-10 working days.
If you have paid in advance, please provide us with your bank details when canceling your order. For transfers abroad we need the IBAN and BIC. If you have paid via PayPal or Amazon Pay, the purchase amount will be credited to your payment account.
The warranty period for our products is 24 months and begins with the delivery of the goods. This does not apply to damage caused by natural wear and tear or improper use.
Do you have any questions?
