Returns

If you are unhappy with your order or have ordered the wrong size, you can of course return it to us. We want to offer an excellent service and grant you an extra long right of withdrawal of 30 days.

All the information you need for a smooth return and refund.

How can I return my order?

If you accidentally selected the wrong size or the product doesn't meet your expectations, we offer you the option to return it within 30 days. For your convenience, you can create the return label yourself. To do so, visit our GLS Returns Portal.

What are the costs for return shipping?

The direct costs of returning the goods (in accordance with the EU Consumer Directive) are borne by you. This procedure enables us to keep product costs low and thus offer all customers the best possible price. If we were to bear the return costs, this would result in a general price increase for our products. In order to avoid this price increase, we have decided that the costs for returns must be borne by the customers themselves. You have the option of creating a returns label via our portal, for which we charge a fee of 3.90 euros. This amount will be deducted from the purchase price refund. Click here to go to our GLS returns portal.

Of course you also have the option of sending the goods directly to us. Please use the address below.

For returns, please pack the goods carefully and send them to the address below:

GOOD WILHELM
RETOURNS
Neumann-Reichardt-Str. 27-33, House 5
22041 Hamburg
Hamburg, Germany

For returns from third countries (non-EU), write the subject: "Return of goods" on the outside of the return shipment and enclose a copy of the invoice so that German customs can track that the shipment is being returned and is not an import.

I would like to swap my product for another color.

Did you accidentally select the wrong color, or would you simply like to choose a different one? No problem! Please don’t hesitate to contact us right away. You can reach us at any time at mail@goodwilhelm.com. We’re happy to assist you and help make the exchange as quick and easy as possible.

How long does the refund take after a return?

Wir werden unser Bestes tun, um dir den Kaufpreis der zurückgesandten Ware so schnell wie möglich zu erstatten. Die durchschnittliche Bearbeitungszeit beträgt 7-10 Arbeitstage, da wir als kleines Unternehmen keine eigene Retourenabteilung haben. Die Erstattung des Kaufpreises erfolgt dabei immer auf das Zahlungsmittel, welches bei der Zahlung verwendet wurde.

How long is the warranty?

The warranty period for our products is 24 months and begins with the delivery of the goods. This does not apply to damage caused by natural wear and tear or improper use.

Returns
& returns

If you are unhappy with your order or have ordered the wrong size, you can of course return it to us. We want to offer an excellent service and grant you an extra long return policy of 30 days.

All the information you need for a smooth return and refund.

How long can I return my order?

If you are unhappy with your order or have ordered the wrong size by mistake, you can of course return it to us. We want you to be one hundred percent satisfied, which is why we grant you an extra long right of withdrawal of 30 days if you are not satisfied.

How can I return my order?

If you have accidentally selected the wrong size or the product does not meet your expectations, we offer you the option of returning it within 30 days. For your convenience, you can create the return label yourself. To do this, visit our returns portal from GLS.

What are the costs for return shipping?

The direct costs of returning the goods (in accordance with the EU Consumer Directive) are borne by you. This procedure enables us to keep product costs low and thus offer all customers the best possible price. If we were to bear the return costs, this would result in a general price increase for our products. In order to avoid this price increase, we have decided that the costs for returns must be borne by the customers themselves. You have the option of creating a returns label via our portal, for which we charge a fee of 3.99 euros. This amount will be deducted from the purchase price refund. Click here to go to our GLS returns portal.

Of course you also have the option of sending the goods directly to us. Please use the address below.

For returns, please pack the goods carefully and send them to the address below:

How long does the refund take after a return?

We will do our best to refund you the purchase price of the returned goods as quickly as possible. The average processing time is 7-10 working days.
If you have paid in advance, please provide us with your bank details when canceling your order. For transfers abroad we need the IBAN and BIC. If you have paid via PayPal or Amazon Pay, the purchase amount will be credited to your payment account.

How long is the warranty?

The warranty period for our products is 24 months and begins with the delivery of the goods. This does not apply to damage caused by natural wear and tear or improper use.

Do you have any questions?

Write us a message